We have a centralized intake process. A Service Navigator is a customer’s first point of contact when enrolling into our programs. They utilize databases to complete customer intake inclusive of application and determination of eligibility for our services. They conduct assessment of customers to establish service plans. They also provide referrals to our program services as well as other public or private agencies and community services for assistance.
They have an extensive knowledge all of our programs and funding source criteria for eligibility. They have a comprehensive awareness of community services so that they can refer a customer to ancillary services that are available in the community.
“Our team exemplifies the saying, ‘Respect your fellow human beings, treat them fairly, disagree with them honestly, enjoy their friendship, explore your thoughts about one another candidly, work together for a common goal and help one another achieve it.'”